At PVI we recognize that our client agencies inherit their existing programs and policy requirements. You have to comply with those mandates; you have to implement those programs. However, each agency brings with it leadership practices that will set the course for the future. You’re either heading toward vitality (the "mountaintop") or mortality (the "wilderness"). At Performance Vistas we have a saying: "None of us HAS to live in an organizational wasteland, no matter how difficult the situation. Each of us has the capacity to build for our teammates and ourselves a ‘rose garden’ – even in the midst of a ‘desert.’"

The agency leaders who bring in Performance Vistas have made it a priority that the entire organization should share leadership’s vision and values of continuous improvement, participatory decision-making, and earned accountability. To build ownership of that vision, our clients use us to help them generate widespread alignment behind a set of values that provides the day-to-day backdrop for service delivery priorities. Activists and agitators for change lead our client agencies! They believe that their agencies can improve the quality of their clients’ outcomes by fervently pursuing a number of growth initiatives. We describe these various initiatives in detail in the section called History of Excellence.